One place buyers track every ShopnTap order.
A cross-merchant buyer app where shoppers track orders, leave feedback and raise returns across every ShopnTap store they buy from — in one place. It turns post-purchase anxiety into a branded experience that brings buyers back, for both WhatsApp and website sales.
Buyers shouldn't need a courier's website — or five different chats — to know where their orders are. Tracker gives shoppers one home for every ShopnTap order they've placed, whether they bought on WhatsApp or a website, with feedback and returns built in — and gives merchants a recurring, owned post-purchase touchpoint.
What Tracker does.
Unified tracking
Live shipment status across stores and couriers in one timeline.
Phone-first identity
Orders surface automatically against the buyer's phone number — no order IDs to hunt for.
Proactive updates
Delivery milestones and exceptions pushed to the buyer before they have to ask.
Feedback & ratings
Buyers leave feedback and rate orders in one place — honest signal back to the merchant.
Returns in one place
Raise and track returns for any ShopnTap order from a single app — no chasing separate merchant flows.
WhatsApp & website orders
One app for every ShopnTap purchase, whether it started in a WhatsApp chat or on a website.
Your data, your control
Buyers manage their saved network addresses and review or withdraw consent whenever they like — full control over their data, in one place.
One block of a connected system.
Tracker is the consumer face of ShopnTap's cross-merchant layer — the same DPDP-consented identity and address network that powers fast checkout, used to make delivery transparent.
- Track every ShopnTap order in one app
- Leave feedback and raise returns in one place
- Works for both WhatsApp and website orders
- Full control over your data & network addresses
- A recurring, owned post-purchase touchpoint
Put Tracker to work.
See it running on your catalogue and a recent month of orders. We'll show exactly where it moves your numbers.